<img src="https://we-work-remotely.imgix.net/logos/0171/5478/logo.gif?ixlib=rails-4.0.0&w=50&h=50&dpr=2&fit=fill&auto=compress" /> <p> <strong>Headquarters:</strong> Katowice - 2 days in office / 3 days remote <br /><strong>URL:</strong> <a href="http://ey.com">http://ey.com</a> </p> <div class="externalPosting"> <p><span><strong><span>Service Design Consultant</span></strong></span></p> <p> </p> <p><span>Location: Katowice - 2 days in office / 3 days remote</span></p> <p> </p> <p><span>Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.</span></p> <p> </p> <p><span><strong>Join EY GDS Poland – part of EY’s global integrated service delivery network – as a Senior Consultant in Service Design.</strong></span><br><span>Be part of a global team of innovators, gain international experience, and collaborate with leading market players, multinationals, and innovators. Help businesses create user-centered, efficient, and impactful services.</span></p> <p> </p> <p><span><strong>The opportunity</strong></span></p> <p> </p> <p><span>We are looking for a passionate <strong>Service Designer</strong> or <strong>Product Designer</strong> with a strong focus on <strong>Customer Experience (CX)</strong> who can seize opportunities for enhancing user experience and business efficacy. You will collaborate with cross-functional teams to design, prototype, and implement services that drive customer satisfaction and business success.</span></p> <p> </p> <p><span><strong>Your key responsibilities</strong></span></p> <p> </p> <ul> <li><span>Conduct user research to uncover needs and pain points.</span></li> <li><span>Map processes and identify improvement opportunities.</span></li> <li><span>Create service blueprints, journey maps, and personas.</span></li> <li><span>Co-create concepts and solutions with stakeholders.</span></li> <li><span>Prototype and test designs for feasibility and impact.</span></li> <li><span