About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know Our Team The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and employee connectivity. We provide the hardware, software, and access to resources that enable employees to achieve their goals. Whether in the office, working remotely, or traveling, we help everyone stay connected and productive. The GSD team uses state-of-the-art cloud management technologies, combined with the best on-site services, to manage the latest hardware across Windows, macOS, and Linux environments. The Opportunity For our team in Bangkok, we are looking for candidates with customer support or help desk experience. Technology is at the heart of Agoda, and an IT career with us offers excellent growth opportunities in an exciting, multicultural environment. In This Role, You’ll Get To: Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or onsite at the office Monitor and respond quickly and effectively to requests received through the IT Support Service Desk Troubleshoot, diagnose, and resolve technical system, hardware, and software issues Guide users through the problem-solving process and empower them to resolve similar issues in