<img src="https://we-work-remotely.imgix.net/logos/0171/5479/logo.gif?ixlib=rails-4.0.0&w=50&h=50&dpr=2&fit=fill&auto=compress" /> <p> <strong>Headquarters:</strong> CA, USA <br /><strong>URL:</strong> <a href="http://tcwglobal.com">http://tcwglobal.com</a> </p> <div class="cleanslate"> <p><strong>Support Operations Program Manager (SaaS) Remote</strong></p><p><strong>Location:</strong><span> Remote</span></p><p><strong>Pay:</strong><span> $42/hr + Benefits (Medical, Dental, Vision)</span></p><p><strong>Duration:</strong><span> 12-month contract (potential for extension)</span></p><p><strong>Schedule:</strong><span> Full-time, Monday–Friday</span></p><p><span> </span></p><p><span> </span></p><p><strong>**Please note: This role requires 2–7 years of direct experience in Support Operations within a SaaS company; including ownership of support process improvements, cross-functional projects, and operational workflows. Must have experience as a Program Manager / end to end Customer Support.</strong></p><p><span> </span></p><p><strong><em>Please scroll to the bottom of this posting to review an important Candidate Safety & Fraud Awareness Disclaimer from TCWGlobal.</em></strong></p><p><span> </span></p><p><strong>About the Company</strong></p><p><span>Founded in 2012 by two Stanford University professors, our client’s mission is to provide anyone, anywhere access to world-class learning. Today, the company is a leading global online learning platform serving millions of learners and thousands of institutions worldwide.</span></p><p><span> </span></p><p><span> </span></p><p><strong>About the Role</strong></p><p><span>Our client is seeking a Support Strategist / Support Operations Program Manager to join their Scaled Support Operations team. This person will support strategic operational initiatives that improve customer support performance, scalability, and the end-to-end customer experience for a SaaS-based platform. This role is ideal for someone who has strong exp